1pc Plastic Square Frame Women's Fashionable Sunglasses

Delivery Policy

Thank you for choosing Glamor Gem for your accessory and jewelry needs. We are committed to ensuring a seamless and efficient delivery experience for all our valued customers. Please take a moment to familiarize yourself with our delivery policy.

1. Shipping Locations:
Glamor Gem currently ships to addresses located within South Africa. We regret to inform you that we do not offer international shipping at this time.

2. Estimated Delivery Time:
The estimated delivery time is calculated from the date the order was placed. We strive to process and ship orders as quickly as possible. On average, orders usually arrive within 10-12 working days from the date of shipment.

3. Business Days:
Please note that our estimated delivery time is based on business days, which do not include weekends or public holidays. 

4. Order Tracking:
To keep you informed about the progress of your order, we provide order tracking details once your package has been shipped. You will receive an email notification with a tracking number that you can use to track the status of your delivery. Please note that tracking information may take some time to become available after the package is shipped.

5. Shipping Fees:
We offer a flat shipping rate of R99 for all orders within South Africa and free delivery for orders over R500. The shipping fee will be calculated and displayed at the checkout process before you finalize your purchase. Please note that shipping fees are non-refundable.

6. Delivery Partners:
Glamor Gem works with reputable delivery partners to ensure the safe and timely delivery of your order. While we strive to provide accurate delivery estimates, please be aware that delivery times may vary based on the delivery partner's operations and any unforeseen circumstances that may arise during transit.

7. Delivery Address:
Please ensure that the delivery address provided during the checkout process is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or insufficient address information provided by the customer.

8. Order Issues and Support:
If you encounter any issues with your order or have any questions regarding the delivery process, please don't hesitate to contact our customer support team. We are here to assist you and provide the necessary support to resolve any concerns you may have.

At Glamor Gem, we strive to provide excellent customer service and ensure that your order arrives in a timely manner. We appreciate your trust and support in choosing us as your preferred online store. Should you have any further queries or require assistance, please reach out to our customer support team.

Happy shopping!

Glamor Gem Delivery Team

Returns Policy

Thank you for shopping with Glamor Gem. We want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we have outlined our returns policy below.

1. Eligibility for Returns:
- You may return an item within 30 days from the date of delivery.
- The item must be unused, in its original condition, and in the original packaging.
- Personalized or custom-made items cannot be returned unless there is a manufacturing defect or damage during transit.

2. Return Process:
- To initiate a return, please contact our customer support team within 7 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process with further instructions.

3. Return Shipping:
- The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a tracked and insured shipping method to ensure the safe return of the item.
- The original shipping charges are non-refundable unless the return is due to our error.

4. Refund or Exchange:
- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process a refund to your original payment method or provide an exchange for an alternative item of equal value.
- Refunds will be issued within 21 business days after the return is received and approved.

5. Non-Returnable Items:
- The following items are non-returnable unless there is a manufacturing defect or damage during transit:
- Earrings (for hygiene reasons)
- Personalized or custom-made items

6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide photographic evidence of the damage or defect, along with your order number and a brief description of the issue.
- We will arrange for a replacement or refund, including any associated shipping costs.

Please note that this returns policy applies to online purchases made through our website. 

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team. We strive to provide excellent customer service and will be happy to help!

Glamor Gem
orders@glamorgem.co.za

Feel free to reach out to us through the following channels:

Email: orders@glamorgem.co.za

Contact Number: 061 516 6113 

Address: 23 Umtata Street, Three Rivers, Gauteng, 1929

We are eager to assist you and look forward to hearing from you soon. Should you have any inquiries, feedback, or requests, please don't hesitate to contact us.

Terms of Service - Glamor Gem

Welcome to Glamor Gem, an online Jewelry and Accessories store. Please read these Terms of Service ("Terms") carefully before accessing or using our website at www.glamorgem.co.za. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any services.

1. Use of the Website:
a. You agree not to use our website for any unlawful or unauthorized purpose or to violate any laws in your jurisdiction.

b. You may not use our website to transmit any viruses, malware, or other harmful code that may affect the functionality or security of the site or any other users.

2. Intellectual Property:
a. All content, designs, graphics, logos, and trademarks on our website are the exclusive property of Glamor Gem. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

b. You may not create derivative works, copy, or imitate any part of our website, including product descriptions, images, or designs.

3. Product Information and Pricing:
a. We strive to provide accurate product information, including descriptions, images, and pricing. However, we do not warrant that all product information is error-free, complete, or current.

b. Glamor Gem reserves the right to change product prices, descriptions, or availability at any time without prior notice.

4. Privacy:
a. By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

5. Third-Party Links:
a. Our website may contain links to third-party websites. We do not endorse or have control over the content, products, or services provided by these third-party sites.

b. Glamor Gem is not responsible for any damages or liabilities arising from your use of third-party links or websites.

6. Limitation of Liability:
a. Glamor Gem shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our website or products.

7. Indemnification:
a. You agree to indemnify and hold Glamor Gem harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the website or any violation of these Terms.

8. Termination:
a. Glamor Gem may terminate or suspend your access to the website at any time without prior notice for any reason.

9. Governing Law:
a. These Terms shall be governed by and construed in accordance with the laws of South Africa.

10. Changes to Terms:
a. Glamor Gem may update or modify these Terms at any time. It is your responsibility to review these Terms periodically for any changes.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions or concerns, please contact us at [Insert Contact Information].

Thank you for choosing Glamor Gem. We hope you enjoy your shopping experience with us.

Glamor Gem Team

Privacy Policy - Glamor Gem

Effective Date: 21 July 2023

Welcome to Glamor Gem, your premier online destination for exquisite accessories and jewelry. At Glamor Gem, we are committed to protecting your privacy and ensuring that your personal information is handled with utmost care and security. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and make purchases.

1. Information We Collect:
We may collect the following types of personal information from you:

- Contact Information: such as your name, email address, phone number, and shipping address.
- Payment Information: when you make a purchase, we collect payment details, such as credit card or other financial information, through secure payment gateways.
- Account Information: if you create an account with us, we may collect your username, password, and preferences.
- Communication: records of any communication you have with us, such as emails or messages.

2. How We Use Your Information:
We use your personal information for the following purposes:

- Process and fulfill your orders.
- Provide customer support and respond to your inquiries.
- Send you order updates, promotions, and newsletters if you have subscribed to our mailing list.
- Improve our website and services, including personalization and recommendations.
- Prevent fraudulent activities and ensure the security of our website.

3. Data Sharing:
We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers are bound by confidentiality agreements and are not allowed to use your information for any other purpose.

We will not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

4. Your Choices:
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us using the information provided below.

You can opt-out of receiving promotional emails by following the instructions in the emails we send. However, please note that even if you opt-out, we may still send you important transactional or administrative messages related to your orders.

5. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security technologies and procedures to safeguard your data.

6. Children's Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.

7. Changes to this Policy:
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website.

8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: orders@glamorgem.co.za
Phone: 061 516 6113

Thank you for trusting Glamor Gem with your personal information. We are dedicated to providing you with an exceptional shopping experience and protecting your privacy while you unleash your inner glamour.